Contact LifeWell
The LifeWell contact page reaches one person: the developer who wrote the screen you are asking about. There is no support desk, no ticket queue and no overnight cover, which is the good news and the bad news at the same time — replies are real answers rather than macros, and they take a few days rather than an hour. The form asks what you were doing, what you expected and what happened instead, because a specific message can usually be acted on immediately while a general one costs two rounds of questions. Anything urgent and medical belongs with a clinician, not here: nothing written on this page is monitored.
What people use it for
Reporting something that is broken
The screen you were on, the step you were at, what you expected, and what happened instead — plus whether you were on the web or Android. A screenshot beats a paragraph.
Asking for a feature
Feature requests are read and counted. Ones already answered on the features page get counted rather than replied to individually, which is stated plainly rather than left as silence.
Joining the Android test group
Early builds go to a small group before release. You will hit rough edges — that is the point — and you can stop at any time.
Asking a privacy or data question
Export and account deletion are both inside the app and need no request at all. Anything else about what is stored and why gets a direct answer.
How it works
- Pick the closest subject — It only sorts the inbox. Nothing is discarded for being filed wrong.
- Say what happened, in order — What you were doing, what you expected, what happened instead. A numbered list is easier to act on than a paragraph.
- Leave an address that reaches you — It is the only way to answer. It is not added to any list, because there is no list.
- Send, and get on with your day — There is no ticket number to keep. A reply usually arrives within a few days, from the person who wrote the screen.
Questions
Will I actually get a reply?
Yes, to anything that is a real question. It may take a few days. Feature requests already answered on the features page are counted rather than replied to individually.
Can you look at my record to help me?
No, and that is deliberate. There is no support tool that could browse your entries. If a bug needs data to reproduce, you will be asked to describe it rather than hand it over.
How do I delete my data instead of asking about it?
From inside the app: export first if you want a copy, then delete the account. Neither is behind a payment or a request form.
Is this the right place for a medical question?
No. Nothing written here is read by a clinician and nobody here can advise you about your health. For anything urgent, call your local emergency number.
What happens to what I write?
It is stored while the conversation is open and deleted afterwards. It is not added to a mailing list, not used to train anything, and not shared with a third party.
Tips
- Name the platform — web or Android — and roughly which browser or phone. It saves a round trip.
- The in-app feedback item attaches your app version and device automatically.
- Security findings: report here first and give it a few days before telling anyone else.
By Ahsan Mahmood · updated 2026-07-31
Open Contact LifeWell on LifeWell